Final state exam registration service Product owner
- The development of a registration service for the final state exams of 1 million users yearly, which allows to register for exams online, instead of an offline registration, which consumes a lot of time. - There are 3 different exam types, 10-19 subjects, 5-7 categories of scholars and additional conditions, depending on the type of the exam.
- Functionality analysis & UX research - Creation of all customer journeys - Creation of wireframes & prototypes - Creation of design tasks & writing of technical specifications - Collaboration with designers, software developers - Managing review & testing process - Presentation of results to stakeholders - Creation of an analytical system - Working with users' feedback
- Created >90 layouts. - Created 4 basic scenarios & >7 sub-scenarios with interactive prototypes. - The service was successfully released in December 2018 and is still active. - Time consumption reduced from several days to 10-15 minutes per user (scholars and their parents). - Workload for the department, as for example maintaining registration offices, and bureaucratic efforts are eliminated. - The process took approximately 5 months.